In this Warranty:
We, us, or our means Disconnected Energy Limited, a company registered in England and Wales with company number 13494873. Our contact details are set out at the end of this Warranty;

You, or your means the purchaser or the original end-user of the Goods;

Goods means the product or equipment supplied to you by us, pursuant to the Terms and Conditions and which were purchased in the United Kingdom;

Terms and Conditions means the terms and conditions accepted by you when accepting our quote for the Goods or when placing your order via our website, a copy of which is available at https://www.disconnectedenergy.co.uk/policies/terms-of-service.

1 Warranty
1.1 We provide this Warranty to you in addition to any rights or remedies you have under the Consumer Rights Act 2015 and/or any other applicable consumer law (Consumer Law Rights). This Warranty does not replace or limit any remedy you have pursuant to your Consumer Law Rights, which you may exercise free of charge. You can get more information about your Consumer Law Rights at Citizens Advice.
1.2 Subject to the terms of this Warranty, if during the first 7 years from the date of purchase of the Goods from us (Warranty Period), the Goods prove defective by reason of improper workmanship or materials, we will repair or replace the Goods.
1.3 Your Consumer Law Rights may extend beyond the Warranty Period.
1.4 If any materials, parts or features required to facilitate any repair or replacement pursuant to clause 1.2 are unavailable or no longer in production, or your model of Goods is no longer available or in production, we will use our best endeavours to use appropriate equivalent materials, parts, features or model.
1.5 We may offer our Goods as part of a package or bundle alongside other goods or equipment to give you the best value. Goods included in our packages and bundles may also be available for individual purchase. Where you purchase Goods as part of a package or a bundle, and a product in the package is deemed defective under this Warranty, we will repair or replace that product only. For the avoidance of doubt, we will not repair or replace the other products in the package which are not defective (for example, where a battery in a solar panel is defective, we may only replace the battery).
1.6 Subject to the terms of this Warranty, during the Warranty Period, we warrant to you that, where the Goods include a battery system, the battery will supply energy equivalent to at least 80% of its initial supply capacity (+/- 2%). The supply capacity is calculated from when the battery is fully charged until it is fully discharged, at an ambient temperature of 25 degrees Celsius.

2 Making a valid warranty claim
2.1 To claim the benefit of this Warranty, you must:
(a) notify us by email as soon as you become aware that the Goods re defective, and in any event, within 14 days of when you become aware that the Goods are defective, with evidence of proof of purchase of your Goods from us and a description and photographs of the claimed defect;
(b) allow us sufficient access to your property to inspect your Goods;
(c) if we ask you to, you must return to return the Goods together with all packaging, parts, accessories and documentation to the contact details set out below; and
(d) provide any other information reasonably required by us to assess your claim.
2.2 Where you return the Goods as part of a Warranty claim, you will need to cover any associated costs of you uninstalling the Goods, and any delivery costs of you returning the Goods to us. We recommend using a trusted and tracked delivery method to return the Goods to us.
2.3 Where we accept your claim under this Warranty, clause 1.2 will apply.

3 When this warranty applies and when it does not
3.1 This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:
(a) act or omission, accident, or negligence by you or any third party not engaged by us (including any third party installer of your Goods);
(b) failure on your part to follow any instructions or guidelines (including any manual) provided by us in relation to your Goods or properly maintain your Goods in accordance with any of our instructions or guidelines (including any manual);
(c) any build-up of substances on the Goods, including (but not limited to) droppings, algae, leaves, seeds and snow;
(d) natural reduction in efficiency of the Goods as a result of the age of the Goods;
(e) reduction in the production power of any Goods that are solar panels, except to the extent that the reduction in production power exceeds 5% of the solar panel’s initial production power at the time it was a new unit;
(f) use of your Goods otherwise than for any application or use specified by us;
(g) continued use of your Goods (where such use is not reasonable) after any defect in your Goods becomes apparent or would have become apparent to a reasonably prudent person;
(h) incorporation or installation of fixtures, appliances, or other items into your Goods;
(i) failure by you to notify us of any defect in your Goods within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect;
(j) reasonable wear and tear of your Goods;
(k) act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our reasonable control); or
(l) installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the Goods by you or any person other than us.
3.2 Additional Expenses: Any works or services requested by you to be performed by us and deemed by us to not be covered under this Warranty may incur additional charges, which we will advise you of prior to commencing those additional work or services. We are under no obligation to perform any additional work or services that you may request.

4 General
4.1 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of this Warranty, nothing in this Warranty confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
4.2 Enforceability: This Warranty is only valid and enforceable in the United Kingdom.
4.3 Governing Law: This Warranty is governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
4.4 No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.
4.5 Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Warranty.
4.6 Terms and Conditions prevails: This Warranty is subject to the Terms and Conditions, and in the event of any inconsistency or ambiguity between this Warranty and the Terms and Conditions, the Terms and Conditions will prevail.
Contact us for further details:
Disconnected Energy Limited, a company established in England and Wales, with company registration number 13494873.

Address: The Old Carriage Work, Moresk Rd, Truro, Cornwall, TR1 1DG
Email: info@disconnectedenergy.co.uk
Phone: 01622 728777